Dear our passengers,

From 00:01 AEDT on 5 January 2023 passengers entering Australia by air from China, including Hong Kong and Macau, either on a direct flight, or on a flight that has a stopover in another country before landing in Australia will be required to undertake a COVID-19 test within a period of 48 hours of travelling to Australia, and to produce evidence of a negative test result prior to boarding and on arrival (if requested).The testing requirement does not apply to those who travel from China, including Hong Kong or Macau to another country and spend several days there prior to travelling to Australia. It does not apply to passengers who have an exemption. For full details please refer to: https://www.homeaffairs.gov.au/covid19/entering-and-leaving-australia

If you have any question, please email us through our supporting email reservations@flymalaysiaairline.com

FlyMalaysiaAirline Team

Dear passengers,

Good news for our valued passengers!  Malaysia Airlines’ (MAS) direct flights from Narita, Japan to Kota Kinabalu officially resumed on Tuesday, 20 Dec 2022. 

The flight schedule as follows:

To book the ticket, please visit our website https://flymalaysiaairline.com OR contact us at reservations@flymalaysiaairline.com during 24/7

FlyMalaysiaAirline Team

Dear passengers,

Good news for our valued passengers!  Malaysia Airlines resumed its direct services on the Taipei-Kota Kinabalu route effective 5 December 2022. This move comes after Taipei recently reopened its borders to international travellers and lifted its mandatory COVID-19 quarantine restrictions for arrivals.

The flight schedule as follows:

To book the ticket, please visit our website https://flymalaysiaairline.com OR contact us at reservations@flymalaysiaairline.com during 24/7

FlyMalaysiaAirline Team

Dear passengers,

Malaysia Airlines will suspend its Kuala Lumpur-Brisbane route from March 27, 2023 as part of its ongoing business review. 

Operations on non-stop flights between Kuala Lumpur to four other existing Australian destinations, namely Adelaide, Sydney, Perth, and Melbourne, will continue without change, providing up to 43 direct services a week between Australia and Malaysia.

Customers travelling to Brisbane can leverage its codeshare and oneworld partner, Qantas, and connect from Sydney and Melbourne to Brisbane after the suspension.

Passengers who have booked tickets for the route KUL BNE on our website are affected by the above decision, please contact our support email reservations@flymalaysiaairline.com for assistance with the ticket exchange and refund policy.

For more information, please contact us at reservations@flymalaysiaairline.com during 24/7

FlyMalaysiaAirline Team

Dear passengers,

Malaysia Airlines will increase its flight frequency and use wide-body A330 aircraft on several routes in Peninsular Malaysia, Sabah, and Sarawak to ensure smooth and reliable connectivity for voters ahead of the 15th general election (GE15).

In a statement on Saturday (Nov 12), the airline said it will increase the number of flights to 44 from 26, and upgrade from 16 to 24 domestic services on A330 craft.

The airline has raised its capacity by 30% for main domestic destinations within the peninsula, such as Penang and Kota Bharu, as well as Sabah and Sarawak, the statement said.

Those returning home on Nov 19 will also get a great fare on the one-way, all-inclusive fare starting at RM104 via the airline's "Jom Balik Mengundi" campaign for bookings made by Nov 19 — for travel from Nov 11 to 27 applied to all fare categories, including Lite, Basic, and Flex for the Economy Class, as well as Basic and Flex for the Business Class.

We encourage passengers to book tickets early to enjoy attractive fares.

For more information, please contact us at reservations@flymalaysiaairline.com during 24/7

FlyMalaysiaAirline Team

Dear passengers,

Malaysia Airlines will increase flights to Japan from next month. Starting November 1st, the airline will increase services from Kuala Lumpur International Airport (KUL) to Tokyo Haneda (HND) from twice-weekly to thrice-weekly and to Tokyo Narita (NRT) from five times a week to daily.

The airline has already increased its services to Osaka (KIX) from thrice weekly to five times a week as Japan has begun to relax its border policies to allow more international visitors.

Flight MH36 from Kuala Lumpur (KUL) to HND departs at 3pm, and the return leg MH37 departs from HND at 12.30am local time; MH88 from KUL to NRT departs at 11.35pm and MH89 departs from NRT at 10.05am local time. MH52 departs from KUL to KIX at 10.40pm and MH53 departs from KIX to KUL at 9.55am local time.

For more information, please contact us at reservations@flymalaysiaairline.com during 24/7

FlyMalaysiaAirline Team

Dear passengers,

Effective immediately, passengers of Malaysia Airlines, Firefly, MASwings, and AMAL are no longer required to wear face masks onboard, except where compulsory in destination countries.

The relaxation of the face mask mandate follows the Ministry of Health Malaysia's guideline on 28 September 2022 to remove the mask requirement onboard commercial aircraft.

The wearing of face mask remains a requirement and mandatory for the following countries: Philippines; Vietnam; China; India; Indonesia; Nepal; Bangladesh; Qatar; Cambodia; and Myanmar.

Passengers to the above-mentioned countries are advised to bring their own face mask for their travel.

The use of face masks is ​however strongly recommended for the following group of passengers:

- Passengers with symptoms such as fever, cough and cold.

- Passengers with low immunity and pregnant mothers; and

- Passengers who travel with high-risk people such as the elderly and children.

For more information, please contact us at reservations@flymalaysiaairline.com during 24/7

FlyMalaysiaAirline Team

Dear our passengers,

Malaysia Airlines marked another milestone in its network expansion plan by introducing a new direct flight between Kota Kinabalu and Singapore which commenced operations on 27 August 2022. The inaugural flight was commemorated with a welcome ceremony for passengers who arrived at Kota Kinabalu International Airport (BKI) at 12:25 pm local time via flight MH648 from Changi International Airport (SIN).

The airline will operate the direct flightsthree times weekly on Monday, Thursday and Saturday which will depart from BKI-SIN via MH647 at 07:00am and depart SIN-BKI via MH648 at 10:00am. The flights will be operated by B737-800 aircraft, equipped with 160 seats, comprising 16 seats in Business Classand 144 seats in Economy Class.

For more information, please contact us at reservations@flymalaysiaairline.com during 24/7

FlyMalaysiaAirline Team

Dear our passengers,

We would like to send you the updated flight schedule information for Malaysia - Vietnam route from August to December 2022 as follows:

CONNECTION FIGHTS AVAILABILITY BETWEEN KUALA LUMPUR AND

- DOMESTIC MSIA: AOR, JHB, KBR, KUA, LGK,PEN,TGG, BKI, BTU, KCH, LBU, MYY, SBW, SDK, TWU

- ASEAN: THAILAND (BKK, HKT), INDONESIA (CGK, DPS, KNO, SUB), SINGAPORE(SIN), PHILLIPINES(MNL), CAMBODIA (PNH), MYANMAR (RGN), VIETNAM (HAN, SGN)

- SOUTH ASIA: INDIA (BLR, BOM, DEL, HYD, MAA), SRILANKA (CMB), BANGLADESH (DAC), NEPAL (KTM)

- NORTH ASIA: JAPAN (NRT, HND, KIX), SOUTH KOREA (ICN), CHINA (CAN), HKG, TPE

- MIDDLE EAST: QATAR (DOH), SAUDI ARABIA (JED, MED)

- AUSTRALIA & NEW ZEALAND: ADL, BNE, MEL, SYD, PER, AKL

- EUROPE: LHR

For more information, please contact us at reservations@flymalaysiaairline.com during 24/7

FlyMalaysiaAirline Team

Dear our passengers,

Following Heathrow Airport Ltd’s (HAL) capacity limit, which is currently in effect until 11 September 2022, Malaysia Airlines has had to reschedule and renumber several flights departing from Kuala Lumpur to Heathrow, as well as Heathrow to Kuala Lumpur, affecting its MH1 and MH4 flights beginning 25 July to 6 August 2022.

Note:

Flights that are not mentioned above will be operating as per the original schedule. 

Passengers are advised to arrive three (3) hours ahead of the scheduled departure time to ensure a seamless journey.

For more information, please contact us at reservations@flymalaysiaairline.com during 24/7

FlyMalaysiaAirline TEAM

Dear our passengers,

Below are travel regulation when travelling into Malaysia:

1. Download and update the MySejahtera app within a week before departing for Malaysia.

• Travellers may refer here for Guidelines to Install and Register MySejahtera app.

2. All foreign travellers must complete the pre-departure form via the “Traveller” icon in MySejahtera app. Effective 4 July 2022, Malaysian citizens returning from abroad are no longer required to fill the Travellers pass on the MySejahtera app:

a. Travellers with overseas-issued COVID-19 vaccine certificates must verify their digital COVID-19 vaccine certificates on MySafeTravel.

b. Fully vaccinated travellers will be issued a “Digital Traveller’s Card” and reflected on their MySejahtera app.

c. Partially or unvaccinated travellers will be issued a digital Home Surveillance Order (HSO) on their MySejahtera app.

d. Travellers who do not have a traveller card display, HSO instructions, and “High Risk” individuals on the MySejahtera app are not allowed to continue their journey.

3. The following traveller categories must undergo a professionally administered RTK-Antigen or RT-PCR test within two (2) days before departure to Malaysia. They are also required to take a professionally administered RTK-Antigen with a private health facility or clinics approved by MOH either physically or online within 24 hours upon arrival in Malaysia.

• Partially vaccinated and non-vaccinated travellers aged 18 years and above

4. These categories of travellers are exempted from the abovementioned (item 3) requirements:

• Fully vaccinated travellers aged 18 years and above
• Travellers who have recently recovered from COVID-19 within the past six (6) to 60 days
• Travellers aged 17 years and below (based on year of birth), regardless of their vaccination status

Note: The requirements and policies apply to all travellers including those travelling for Umrah, Hajj, and foreign workers. Umrah and Hajj travellers are required to get their COVID-19 vaccine booster dose prior to departure to Saudi Arabia.

For more information, please contact us at reservations@flymalaysiaairline.com during 24/7

FlyMalaysiaAirline TEAM

Dear our passengers,

We would like to announce that due to instructions from Heathrow Airport Authority, MH1 on 20 July 2022 will be rescheduled to depart 3.35 hours EARLIER than the normal published schedule departure time. The new departure time will depart at 18:00 on 20 July.

Apart from the retiming of Malaysia Airlines MH1 on 20 July, other flights between Heathrow and Kuala Lumpur operated by MH2, MH3 and MH4 remain status quo, unless updated from time to time.

Given the earlier departure time, passengers departing from Heathrow are advised to arrive at Terminal 4, three hours ahead of the scheduled departure time to ensure a seamless journey.

Passengers are to take note of the following:

• Check-in counters will close 60 minutes before the flight departure
• Immigration and security clearance is estimated to take around 45 minutes. Please ensure to bring the required travelling documents.
• The boarding gate will close 30 minutes prior to flight departure

Passengers are required strongly advised to complete all of their COVID requirements online before arriving at the airport, be prepared for security by having their laptops out of their bags and their liquids, aerosols, and gels in a sealed 100ml plastic bag, and use e-gates in immigration.

For more information, please contact us at reservations@flymalaysiaairline.com during 24/7

FlyMalaysiaAirline TEAM

Dear our passengers, 

We would like to inform the most up-to-date information on Malaysia and Australia entry requirements as follows:

1. Malaysia

- Malaysian citizens returning from abroad are no longer required to fill the Travellers pass on the MySejahtera app

- All foreign travelers must complete the pre-departure form via the “Traveller” icon in the MySejahtera app
  Download and update the MySejahtera app within a week before departing for Malaysia.

- The following traveller categories must undergo a professionally administered RTK-Antigen or RT-PCR test within two (2) days before departure to Malaysia. They are also required to take a professionally administered RTK-Antigen with a private health facility or clinics approved by MOH either physically or online within 24 hours upon arrival in Malaysia:

 +) Partially vaccinated and non-vaccinated travellers aged 18 years and above

- These categories of travellers are exempted from the abovementioned (item 3) requirements:

  +) Fully vaccinated travellers aged 18 years and above

  +) Travellers who have recently recovered from COVID-19 within the past six (6) to 60 days

  +)Travellers aged 17 years and below (based on year of birth), regardless of their vaccination status

2. Australia

From July 6 2022, the way you ​travel to and from Australia has changed. All travellers should be aware that:

- People entering Australia do not need to provide evidence of vaccination status

- People entering Australia do not need to complete the Digital Passenger Declaration or Maritime Travel Declaration

- People leaving Australia will not be asked to provide evidence of their vaccination status

- Unvaccinated visa holders do not​ need a travel exemption to travel to Australia

- Masks are still required on flights travelling to Australia.

It is important to remember that airlines, vessel operators and other countries may have specific requirements that travellers need to comply with.

For more information, please contact us at reservations@flymalaysiaairline.com during 24/7

FlyMalaysiaAirline Team

Dear our passengers,

We would like to update Malaysia airline's flight schedule between Malaysia and Vietnam from Jul to Sep 2022 as below:

CONNECTION FLIGHTS AVAILABILITY BETWEEN KUALA LUMPUR AND

- DOMESTIC MSIA: AOR, JHB, KBR, KUA, LGK,PEN,TGG, BKI, BTU, KCH, LBU, MYY, SBW, SDK, TWU

- ASEAN: THAILAND (BKK, HKT), INDONESIA (CGK, DPS,KNO, SUB), SINGAPORE(SIN), PHILLIPINES(MNL), CAMBODIA (PNH), MYANMAR (RGN), VIETNAM (HAN, SGN)

- SOUTH ASIA: INDIA (BLR, BOM, DEL, HYD, MAA), SRILANKA (CMB), BANGLADESH (DAC), NEPAL (KTM)

- NORTH ASIA: JAPAN (NRT, HND, KIX), SOUTH KOREA (ICN), CHINA (CAN), HKG, TPE

- MIDDLE EAST: QATAR (DOH) , SAUDI ARABIA (JED, MED)

- AUSTRALIA & NEW ZEALAND: ADL, BNE, MEL, SYD, PER, AKL

- EUROPE: LHR

REQUIRMENTS ON COVID-19 PANDEMIC PREVENTION FOR PASSENGERS TO ENTER MALAYSIA FROM 1 MAY 2022

- Fully vaccinated passengers no longer required to perform RT-PCR test before departure to Malaysia

- RT-Antigen test is no longer required to perform upon arrival KLIA for all travellers including post Covid-19 patient

- Covid-19 medical insurance coverage no longer required for all travellers in to Malaysia              

- Mandatory requirement to download the “MySejahtera” mobile app and upload necessary health and safety documents in to the app before check in, failure to comply might result in being denied boarding.

Please feel free to contact us at reservations@flymalaysiaairline.com during 24/7

FlyMalaysiaAirline TEAM

Dear our passengers,

We would like to inform that currently, Malaysia Airlines is operating direct flights Kuala Lumpur - Doha - Kuala Lumpur with a frequency of 1 flight/day, wide-body A330-300 aircraft.

The flight number and flight schedules are as follows:

1. Summer flight schedule:

MH160 KUL-DOH 2120hrs - 2350hrs

MH161 DOH-KUL 0130hrs - 1420hrs

2. Winter flight schedule:

MH160 KUL-DOH 2100hrs - 2350hrs

MH161 DOH-KUL 0130hrs - 1400hrs

For more information, please contact us at reservations@flymalaysiaairline.com during 24/7

FlyMalaysiaAirline TEAM

Dear our passengers,

Effective 8 February 2022, pilgrims departing for Saudi Arabia between 1 January to 7 January 2022 will be allowed to travel and must undergo quarantine at designated stations upon returning to Malaysia.

Returning pilgrims are also required to comply with the following protocols and procedures:

• RT-PCR test 2 days before departure.
• RT-PCR test upon arrival in Malaysia.
• Undergo surveillance and observation orders for seven (7) days at the quarantine station.
• If symptomatic, perform a COVID-19 detection test using RTK-Ag self-test.
• Undergo RT-PCR test on Day 5.
• Umrah pilgrims will only be given exemption from surveillance and observation orders on Day 8 if there is no extension on the quarantine period and tested negative for COVID-19.

For more information, please contact us at reservations@flymalaysiaairline.com during 24/7

FlyMalaysiaAirline TEAM

Dear our value passengers,

We would like to inform that effective 1 April 2022, Malaysia Airlines will reopen its Golden Lounge at Satellite Building in KL International Airport, marking the full commencement of all three of the airline’s Golden Lounge operations at the airport, including the Domestic and Regional Lounge.

The Platinum section of the Satellite Golden Lounge will be temporarily closed as we work on enhancements to serve our guests better. An announcement on its reopening will be made via the Malaysia Airlines website.

Guests are reminded to take note of the current COVID-19 procedures and restrictions at our Golden Lounge for their safety and the safety of others. This includes the mandatory use of face masks and hand sanitiser prior to entering the buffet area.

For more information, please contact us at reservations@flymalaysiaairline.com during 24/7

FlyMalaysiaAirline TEAM

Dear our passengers,

We would like to inform that Malaysia will reopen its borders as the country transitions to the endemic phase of COVID-19.

Below are the travel requirements for travellers to Malaysia:

I. Before departure to Malaysia

1. Download and update the MySejahtera app within a week of departure for Malaysia.

2. Declare information before departure via MySejahtera app

- For fully vaccinated travellers, an electronic travel card will be issued

- Partially or unvaccinated travellers will be issued a digital Home Surveillance Order (HSO) and it will be reflected on their MySejahtera app.

3. Travellers aged seven (7) years and above must take RT-PCR test two days before departure to Malaysia and upload the results on MySejahtera

Post COVID-19 patient with infection between 6 to 60 days before departure must undergo a professional RTK-Antigen test 2 days before departure.

4. Buy travel insurance and COVID-19 insurance (for passengers who are NOT Malaysian, minimum coverage of 20,000 USD)

II. Upon arrival in Malaysia

1. Do a rapid test for RTK-Ag antigen within 24 hours when arriving.

2. Mandatory 5-day isolation for passengers who have not been vaccinated or have not received a full dose of COVID-19 Vaccine

RTK-Ag  antigen rapid test

+ You can choose to do at any medical facility upon arrival in Malaysia

+ Can be done right at the airport

+ The passengers have to pays for the test themselves

Children under 6 years old are exempt from testing

Note:

• Travellers are to refer to destination country travel rules and Official Portal of Immigration Department of Malaysia to understand the specific requirements (such as COVID-19 testing or quarantine measures) as these may differ according to each country’s own risk assessments
• Passengers are advised to download and update their MySejahtera app. Only those with MySJ ‘low risk’ status in the profile will be allowed to continue their journey.      
• Unvaccinated travellers under the age of 18 must be accompanied by fully vaccinated parents or guardians.

For more information, please contact us at reservations@flymalaysiaairline.com during 24/7

FlyMalaysiaAirline TEAM

Malaysia Airlines reopens its ticketing office in NU Sentral to the public effective 8 September 2021 with operating hours of 11am to 8pm daily.

However, passengers are encouraged to check-in via the Malaysia Airlines App web or proceed to the airline’s check-in counters for their upcoming travels on Malaysia Airlines.

Due to the prolonged impact of COVID-19 pandemic, Malaysia Airlines offers customers who have experienced flight disruptions more control over their travel arrangements with one (1) free change and fare difference or change/service fees waived.

Rebook Your Tickets

• Applicable for tickets issued for travels between 1 January 2020 to 30 October 2021 only. 
• Rebook by 30 June 2022 for travel to be completed by 31 December 2022.
• A fare difference may apply for subsequent changes if your new travel date's fare is higher than the original ticket fare purchased. Fares will be reassessed at the time of your rebooking.

Cancel Your Tickets

• Applicable for tickets issued for travels between 1 January 2020 to 30 October 2021 only.
• A travel voucher/open ticket will be issued for your next travel to be booked by 30 June 2022 for travel to be completed by 31 December 2022.

How can you extend your tickets?

To change or convert your ticket to a travel voucher/open ticket, please submit your requests to our support email reservations@flymalaysiaairline.com

Effective 11 October 2021, all fully vaccinated individuals* are allowed to travel within Malaysia without requiring any police permit. Children or dependent aged 17 years old and below must be accompanied by a fully vaccinated parent or legal guardian. However, travels to Sabah and Sarawak are subject to the State Disaster Management Committee’s travelling requirement.

*Fully vaccinated individuals are those who have fulfilled these criteria:

i. 14 days after the second dose of two-dose vaccines from Pfizer, AstraZeneca, Moderna, Sinopharm and Sinovac

ii. 28 days after a single dose from Johnson & Johnson and CanSinoBio

Passengers must also ensure these criteria are fulfilled prior to travelling:

i. MySejahtera status remains low risk or casual contact with no symptoms.

ii. Resides in non-enhanced MCO area.

iii. Does not carry any COVID-19 symptoms such as fever, cough, and others.

2.  Exit Requirements for Malaysians to Travel Abroad

i. Effective 11 October 2021, all Malaysians who have been fully vaccinated are allowed to travel abroad without presenting the MyTravelPass approval.

ii. Children or dependent, 17 years old and below must be accompanied by a fully vaccinated parent or legal guardian.

iii. Travellers are to refer to destination country travel rules to understand the specific requirements (such as COVID-19 testing or quarantine measures) as these may differ according to each country’s own risk assessments.

Malaysia Airlines is delighted to announce the re-opening of its Domestic Golden Lounge at KL International Airport (KLIA) beginning 29 October 2021. The airline's latest move comes after a steady growth in passenger volume and strong demand for lounge offerings following the relaxation of interstate travel ban and the upcoming year-end holidays.

Its two other flagship lounges at the Regional and Satellite terminals will be reopened in stages, after having been closed for more than a year to abide by the no dine-in rule imposed since the first Movement Control Order in Malaysia.

The re-opening of the Domestic Golden Lounge is timely in conjunction with the upcoming Festival of Lights that comes with a celebratory menu featuring Chicken Biryani and assorted traditional Indian delicacies that will be served from 29 October until 4 November 2021. Guests can also look forward to their favourite meal from a wide array of authentic Malaysian cuisine including nasi lemak, chicken congee, laksa, Malay kuih-muih and assorted desserts as well as teh tarik and barista style coffee, freshly prepared and made available through a contactless digital meal ordering service at the lounge.

Passengers departing from/arriving in the UK must provide COVID-19 negative test results upon departure/arrival.

It is important to note that, when you re ordering the testing kits, you will need to purchase one for all passengers on your booking – unless they are exempt from testing due to their age. You cannot opt to order one for some passengers on the booking, and not for others. You can order 10 pre-departure testing kits and only one day 2&8 and any Travel Pack per transaction, so you will need to carry out multiple transactions if you are travelling as a party larger than this.  ​
​
Kits are sent out by Randox for next-day delivery to your home – as long as you order by 12pm Monday to Friday, excluding bank holidays in Northern Ireland. Please allow two business days for your home testing kit to arrive.  ​

Make sure you order a testing kit as early as possible before your holiday, to ensure it arrives in time. ​

Dear our passengers,

We would like to announce that as of 9^th October 2020, Malaysia Airlines passengers may access Self-Service Check-In Kiosks

Thank you and Have a nice day!