Depending our the fare type, you may request to cancel or change your current ticket to other travel date or flight title with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied. Different ticket classes and different flight types (domestic and international) for each airline will have different cancellation fee and change fee as follows.

Important note:

- Once the E-ticket has been sent to registered email address, we have fulfilled our obligation to provide the service. We will not be responsible for handling situations that arise after you have made a ticket exchange, cancellation or refund as a voucher directly with Garuda Indonesia.

- In cases of force majeure problems such as natural disasters, epidemics/pandemics etc., the below fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline policies during that period.

CLASS	BAGGAGE		CHANGES		CANCELLATION
	CHECKED BAGGAGE	HAND BAGGAGE	BEFORE DEPARTURE DATE	ON/AFTER DEPARTURE DATE	BEFORE DEPARTURE DATE	ON/AFTER DEPARTURE DATE
ECONOMY LITE	0	7 KG	Not Permitted	Not Permitted	Not Permitted	Not Permitted
ECONOMY BASIC	20 KG	7 KG	Not Permitted	Not Permitted	Not Permitted	Not Permitted
ECONOMY FLEX	25KG	7 KG	Permitted with fee	Permitted with fee	Permitted with fee	Permitted with fee
BUSINESS PROMOTION	40 KG	2 PACKAGES X 7 KG	Permitted with fee	Permitted with fee	Not Permitted	Not Permitted
BUSINESS FLEXIBLE	40 KG	2 PACKAGES X 7 KG	Permitted with fee	Permitted with fee	Permitted with fee	Permitted with fee

Changes:

- Name change: Not permitted. Please go to refund process instead.

- Misspelling name: Must be the same person and apply the same fee as refund for promotional fares and nonrefundable fares - apply refund fee of refundable fare in the same sector

Cancellation:

- Ticketing fee is not refundable in any case.

- Combination fare between Economy Lite/Economy  Basic and other classes will not be permitted for cancellation or refund.

- The refunding/rerouting/rescheduling policy applied during the Covid 19 period until updated new notice will be subject to the following conditions:

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and should be provided on request. Customers who have booked tickets through our website and have flights belong to one of the above cases please contact us through our 24/7 supporting email: reservations@flymalaysiaairline.com

We appreciate your understanding of this inconvenience.