There is no transit hotel accommodation is provided

Please note that some countries have specific regulations about flowers/plants, which means they may be discarded at the country entry point. You are advised to check with the destination country website and/or embassy for further clarification. 

You can put in a request for wheelchair services at least 48 hours before departure by contact through our customer support email reservations@flymalaysiaairline.com

Requests made less than 48 hours before flight is subject to wheelchair availability.

If you have already checked through your baggage until your final destination, you don't have to collect your baggage. 

If you have not checked through your baggage to your final destination due to holding two different tickets from different airlines or you had bought your tickets separately, you will need to collect your baggage and re-check them in at the transit station 

You need to present a valid ticket and valid identification document (with an expiry date after the scheduled date of arrival at the destination) for all the countries of transit and destination

For security reasons, certain restrictions have been introduced to limit the amount of liquids, aerosols and gels (LAG) that passengers may include in their cabin baggage on international flights.

• LAG items such as drinks, creams, perfumes, sprays, gels and toothpaste must be in containers that have a maximum capacity of 100 ml/mg.
• All LAG containers should fit comfortably in a transparent resealable plastic bag.
• Each passenger is limited to only one transparent resealable plastic bag with a volume no greater than one litre. Bags such as freezer bags (20 cm x 20 cm or 25 cm x 15 cm) sold in most supermarkets are ideal for this purpose.
• Please ensure that the circumference of the four sides of the transparent resealable plastic bag does not exceed 80 cm.

At the international departure gate screening point you should remove the resealable bag from your Cabin-baggage so that it can be screened separately. Airport screening staff have the last word on what constitutes a liquid, aerosol or gel and will ensure that all such items are removed and disposed of.

The carriage of domestic pets in the aircraft cabin is not permitted. Domestic pets may however be uplifted in the cargo holds on the same flight as special excess baggage, subject to certain conditions. 

Live animals classified as pets such as cats, dogs and fishes may be accepted as accompanied baggage at check-in provided:

• The health and governmental regulations of each individual country are complied with.
• The accepted animals are stowed in aircraft holds.
• The instruction for feeding and watering must be given in writing at the time of acceptance.

Customs import/export permits for carriage and/or a Veterinarian Health Certificate for the animals may be required. The weight of the animal and its container/cage will be charged as excess baggage and will not be accepted as part of the free baggage allowance.

The following are the Malaysia Airlines destinations that require live animals or pets to be carried or shipped as manifested cargo (freight), and not as checked baggage:

• Auckland
• All Australian destinations
• London
• Hong Kong
• Bandar Seri Begawan

Self-heating meals, food items that exude a strong smell or beverage are prohibited. Other foods are permissible on board. Passengers with unique dietary requirements are encouraged to bring their meals on board. 

Yes, however, expectant mothers will need to comply with Malaysia Airlines' policies and procedures.

To travel on other airlines, the expectant/pregnant mother is responsible to check and comply with the specific country acceptance requirements i.e. immigration laws and that concerned airline's policy for expectant mothers.

Note: The passenger’s safety is our utmost priority and to avoid unnecessary risk, passengers shall comply with our requirements. Malaysia Airlines reserves the right to deny boarding if the requirements stated are not met.

Passengers must hold valid MYTravel Pass (MTP) before entering Malaysia.

Undergo COVID-19 screening test upon arrival (which may take up to 3 hours).

All Malaysians and foreigners travelling from overseas must undergo COVID-19 document check or testing at the airport's International Entrance before their connecting flight into Malaysia (within 24 hours).

All Malaysians and foreigners travelling from overseas must undergo mandatory quarantine at designated quarantine centres at their point of arrival in Malaysia with a negative RT-PCR taken three (3) days before departing to Malaysia. The mandatory quarantine is also applicable to international passengers with onwards connection Sabah, Sarawak and Labuan.

The check-in kiosks in Malaysia are available at Kuala Lumpur International Airport, Kuching, Kota Kinabalu, Kota Bharu, Johor Bahru and Langkawi.
 
Currently check-in kiosks are also available at Adelaide, Bangkok, Hong Kong, Jakarta and Singapore.
 
Self check-in is mandatory for all passengers with the exception of flights to Kathmandu and Dhaka.
 

There are number of ways to contact us :  

Call our Global Customer Contact Centre (+84) 932 341 011 or email to reservations@flymalaysiaairline.com

A. Kuala Lumpur International Airport and International airports

Please note that check-in counters close 60 minutes before departure for domestic and international flights.  You are encouraged to check-in via web or mobile check-in and come as early as 3 - 4 hours before departure for baggage drop.

B. Domestic airports

Please note that check-in counters close 60 minutes before departure. You are encouraged to check-in via web or mobile check-in and come as early as 2.5 hours before departure for baggage drop.

However for passenger departing from Hazrat Shahjalal International Airport (Dhaka/DAC), are now required to check in at least four (4) hours before departure time  

Extra Baggage can be purchased up to 24 hours prior to flight departure by emailing our 24/7 supporting email reservations@flymalaysiaairline.com after you booked the ticket

Free baggage weight allowance is given accordingly to the fare category. Please visit Baggage information on our website for the detailed information.

You can check-in as many pieces of baggage as you need, as long as the total weight does not exceed the maximum baggage allowed for your cabin class

If passengers’ baggage exceeds the free baggage allowance, the relevant excess baggage charges may be applied. Passengers may also opt to purchase prepaid baggage in advance of their travel.